Can't enter my site to edit.

  • 2
  • Question
  • Updated 9 years ago
  • Answered
I am able to log into Yola but I can't enter my sites for editing. I am using internet explorer and can log in with firefox but it is not convenient. This problem only started a few days ago. I deleted the items in my browser history. Three days ago there was no problem. Why is this happening now? When I try to edit a site I get "Yola is loading" continuously.
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paul ingram

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Posted 9 years ago

  • 2
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Sanja, Official Rep

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Hi Paul

I'm sorry that you're experiencing this problem. Have you tried clearing your cache in your browser? Then, try re-logging back in.

If this does not resolve the issue, can you think back and remember if you've added any widgets or HTML codes? Sometimes a bad coding can cause your Yola site to not load up. You say that you can log in with FF, so perhaps you can use that to remove the last widget that you can remember putting in.

Yola does work best with FF. But, you are obviously more comfortable using IE. So, hopefully the above suggestions will help resolve these issues. Let us know if you need further assistance.
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Casey Stubbs

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I know my problem is a bad adsense widget but I can't delete it.
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Sanja, Official Rep

  • 10698 Posts
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Hi Casey

I suggest that you send an e-mail to support@yola.com. They may be able to delete it for you.
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Marije, Official Rep

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Hi Casey - I have found your email and will reply to you there.