If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I have taken a look and do see that you have that site in your Site Builder. Can you email us at email@example.com so we can look at what login details you are using. I can give you the email address that the account is attached to.