Can't find second domain name...

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  • Updated 7 years ago
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I've bought a second web domain (the money has gone through) but I can't get access to it. Is this because I am still a bronze member and will I have to be a silver member to get access to it?
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j.p.bradburn

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Posted 7 years ago

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Justine

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Hi j.p.bradburn,

You do not have to be a Yola Silver account holder to access your domains. If you would like to see the details of your purchased domains, log in to My Yola and click on "Domains". You will see all your domains listed on that page.

When you are ready to publish a site to that domain, you can simply click on the green "Publish to the web" button in your Sitebuilder. You will be prompted to select which of your domains you'd like to use, after which your domain will be available on the internet.

I hope this answers your question!
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j.p.bradburn

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Thanks for the reply. I've checked in my domains and it only has my first domain (editions23.co.uk) and not the second one I have bought - sacredteeth.co.uk - and this second domain does not have the yola holding page on it but just as yet does not exist.

Thanks again!

John
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Justine

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Hi John,

I looked up the domain sacredteeth.co.uk on http://domains.whois.com/domain.php, and it is not registered.

Please email us at support@yola.com and, if possible, attach the receipt for the sacredteeth.co.uk domain, so we can investigate further.