cant get password to work

  • 2
  • Problem
  • Updated 9 years ago
  • Solved
Photo of kathy


  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 12 years ago

  • 2
Photo of Kershnee


  • 2087 Posts
  • 152 Reply Likes
Official Response
Hi Kathy,

I'm sorry to hear this! Are you having a problem logging into your account? If so, have you tried resetting your password?
You can reset your password as follows:
1) Click on the "forgot password" link below the login boxes in the top right hand corner of the SynthaSite homepage.
2) Fill in the email you used to create your account
3) Check your email inbox (and the junkmail folder if you don't receive it!) An email will be sent to you with a link to click on.
4) This link will take you to a page where you can reset your password

You will then be able to log into your account with your original email address and your new password.

Please let me know if this works.