Can't install Disqus comments. Please help!

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  • Updated 8 years ago
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Hi, this is about Disqus comments. I know you get lots of questions about this, so apologies in advance.

Anyway, I can't get them to work. I have gone through the stages exactly as described several times, but no luck. I've signed up and taken the code, which is only a tiny little snippet from the second window, then put it into the box provided in Yola.

It certainly alters the blog. When I republish, then click on the title of the post, the whole layout is changed, with the panel on the right appearing on the bottom instead. But there's no comment box.

If someone could help me I'd appreciate it.
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matthemattrix

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Posted 8 years ago

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jeremy, Employee

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Hello,

I am sorry you are having this problem. Would you be able to share your site URL with us so we can take a look at your site and see if we can find out what the problem is.

Many thanks for working with us on this.
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matthemattrix

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Thanks for the swift reply. The URL of my blog is http://www.dereksapphire.org/blog.php

That's the URL I put into my account at Disqus. The site now has the little snippet of code from the 2nd window in Disqus in it (which seems remarkably short BTW and doesn't have my shortname in it, which seems odd).

As you'll see the layout of the individual posts are different when you click on the titles but that's the only change.

Best regards,
Matt.
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jeremy, Employee

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Hi Matt,

Your blog seems to be loading correctly - are you seeing a particular page with that error?

Can you please re-try adding your Disqus code following these guidelines:

1. To get the comment code, your site needs to be published.
2. Click on the "Manage" button.
3. Click on the "Settings" tab.
4. Click on the "Disqus" logo to visit www.disqus.com and register for an account by clicking on "Sign up, free".
5. Register your site in the blue box. Enter your site URL, site name and site short name.
6. Create your Disqus Profile in the green box. Enter your username, password, and email address.
7. Click on continue.
8. Choose your language and any other optional features you'd like to include with your commenting platform. Then click on continue.
9. In the "Choose Install Instructions" box, click on Yola.
10. Copy the code in the #2 box.
11. Go back to your blog manager settings, then paste the code into the box. Then click on Done.
12. When you preview your site and click on the blog title, you may see this message: "This page could not be reached by Disqus. If you are testing locally or on a password-protected page, please use the disqus_developer parameter as detailed here.." - please don't worry about that. You just need to update your site and you will see the comment box working on your published site.

For screenshots of these steps, please see: How do I let visitors comment on my blog posts?

I hope this helps. If you need any further assistance, please let us know.
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matthemattrix

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Hi Jeremy,

It's all fine now. The problem was that only the first two lines of code were showing in the window. When I first tried scrolling down, it didn't show anything else, so I assumed that was all there was. So I cut and pasted that, but it was only a small portion of the code.

Anyway I tried it again and saw all the remaining code. D'oh!

Cut and pasted it in its entirety and it's fine now.

Thanks for your help, I appreciate it.

Best regards,
Matt.
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Marije, Official Rep

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Hi Matt - thank you for letting us know that it's all sorted :)
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Sassan

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I hav problem
two comments, i would like comment of blogger remove but how?

see image
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Laura Thomas, Social Media Coordinator

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Hi Sassan, Can you please reply with your site address so we can take a closer look?
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Sassan

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Hi Laura, My url: http://gifsan.blogspot.com/
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Marije, Official Rep

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Hi Sassan - this is a forum for people who use Yola to build their sites. We're unable to help you if you have a site built using another Sitebuilder service. I would suggest searching their help pages: http://www.google.com/support/blogger.... I'm sorry we can't be of more help in this regard.