can't load pic's

  • 1
  • Question
  • Updated 9 years ago
  • Answered
Good morning,,, I have to say, to open the website was fairly easy.. however to load the pics I need on the site,,, I am having a problelm with,, they are not loading... Help..
Photo of Peter Fourie

Peter Fourie

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 9 years ago

  • 1
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello Peter

I'm sorry to hear you are struggling to upload files and we would like to find out why this is happening. Please can you check the following:

1. What browser and browser version are you using? If you are using Google Chrome, please note that this is not currently a supported browser for Yola, and older versions are particularly problematic. Preferably switch to a different browser (Firefox, IE or Safari), but at the very least make sure you are running the latest version of Chrome.
2. What operating system are you using?
3. Check what version of Flash you have installed. In order to find out click this link. Please ensure you are using the latest version of Flash.
4. How are you connecting to the internet? (eg, from home, work, school, internet cafe etc)
5. If you have access to a different browser, computer or network environment please try to upload a file and let us know if the error still occurs or if you get a different result.
6. Please can you try logging out of your Yola account and clearing your browser's cache (this link has more information: How to clear your cache)
7. Please can you make sure that your browser is set to accept cookies from Yola (this link has more information: How to accept cookies).

Any additional information you can share with us will help us get to the bottom of this problem and find a solution. Thank you for working with us on this.