Cant load pictures

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
I can not down load pictures from Fotolia credit bundle, just keeps asking me to try later !!!!!!!!!!!!
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nigel

  • 1 Post
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  • frustrated

Posted 7 years ago

  • 1
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Justine

  • 751 Posts
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Hi nigel,

We are experiencing a glitch where you are not able to purchase Fotolia stock images. Our engineers are in the process of debugging this and creating a fix. We understand that this is frustrating, and will let you know when this has been fixed.
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Justine

  • 751 Posts
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Hi Nigel,

I have spoken to our engineers, and they have confirmed that this problem has been resolved. If you are still experiencing a problem with your Fotolia images, please let us know!
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Lucas

  • 3 Posts
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Please! I can ́t download pictures from Fotolia credit. The page don ́t respond. What I do? I bought US$ 12 in credits.
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Emmy

  • 5892 Posts
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Hello Lucas,
I'm sorry your struggling to download pictures from Fotolia. Can you please try a few things for me and see if this helps at all:

1. Clear your browser's cache. This link has more information: Clear your browser's cache.

2. Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer). We would suggest using the Firefox browser as this browser seems to work best in the Yola environment. It is a free download if you would like to give it a try: Download Firefox.

Please let us know if this doesn't help at all.

Kind Regards,
Emmy
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Lucas

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Sorry. But I tried to use Firefox and clear my browser ́s cache. I also tried in differents machines, but the problem wasn ́t resolved. Take a look on the picture.
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Sanja, Official Rep

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Hello Lucas,

I'm sorry to hear this. Can you please let me know if the spinning continues or does an error message comes up? Could you possibly try using a different browser and updating your Flash to see if that does the trick?

Thanks for working with us on this.
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Lucas

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Hello Sanja. The spinning continues.. Don ́t appear any error message.. I tried use a differente browser, but don ́t works.. I try download the picture, the download box comes up, but don ́t work. In internet explorer appear a error message in left inferior corner.. I did the updating my flash.. I will like very much to download my pictures.. Thank you.
Lucas / Minas Gerais, Brazil
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Emmy

  • 5892 Posts
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Hello Lucas,
Being that you have tried a different browser and updated your Flash I am unsure of why this is occurring for you. Can you send us an email to support@yola.com, we would like to try this from inside your Sitebuilder so we can try to replicate the issue you are seeing.

Thanks,
Emmy