can't log in

  • 1
  • Question
  • Updated 8 years ago
I need to edit my site but your site doesn't open to my work space. It just spins for minutes and never connects. How do I log on then?
Photo of Linda Rosenblatt

Linda Rosenblatt

  • 2 Posts
  • 0 Reply Likes

Posted 8 years ago

  • 1
Photo of Justine


  • 751 Posts
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Hello Linda,

I am sorry you're experiencing problems loading the Sitebuilder. I have tested it on my side and I am able to load Sitebuilder.

A possible cause might be that your browser is still referencing old site information from a previous session, which it stores in a "cache". It does this so that it doesn't have to download all the information again the next time you visit the same site, and can then load the page faster.

However, this can present a problem if incorrect information gets cached and then you can encounter problems loading pages and logging into sites.

Take a look at this link on clearing your browser's cache:, and follow the steps to clear your browser's cache.

I hope that helps! If not, please let us know!