Can't log in

  • 3
  • Question
  • Updated 10 years ago
  • Answered
Archived

This conversation was archived and is no longer visible to community members. The community moderator provided the following reason for archiving: out of date

I was working on my site and noticed that it was taking a long time to update and or save pages. I exited from the site and when I went back to synthasite and try to log in it cannot find my account. Are you guys experiencing some problems or did something happen to my site?
Photo of Katie

Katie

  • 205 Posts
  • 0 Reply Likes

Posted 10 years ago

  • 3
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Hi Katie
I am very sorry that you are having this problem. We are currently experiencing technical difficulties. Our engineers are working on it right now. We will get back to you as soon as there is any further news.

I apologize for the inconvenience!
Photo of Typep23456

Typep23456

  • 1 Post
  • 0 Reply Likes
I'm having the same problem..! Must be their server problem
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
We experienced some technical difficulties, but service is restored now. Please try to log in again, and get back to us if you have any difficulties. Once again our apologies. We will investigate the cause and try to make sure this doesn't happen in future!
Photo of pcs333

pcs333

  • 9 Posts
  • 0 Reply Likes
i can log in now but cannot access my site to edit it
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Can you tell me in as much detail as possible what happens when you try to open your site to edit it?