If you need support from Yola please contact us via email@example.com or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I'm sorry you are having problems accessing your site. Can you send us an email firstname.lastname@example.org and tell us what name you used to sign up with (it would have been a first and a last name). We can then work with you to find out what has happened.
Are you having a problem logging into your account? If so, can you try the following:
* Check that you typed the right email address and password. Typos happen.
* If you have forgotten your password? If so, you can recover it by clicking on the "Forgot Password" link below the login boxes in the top right hand corner. An email will be sent to you that will allow you to reset your password.
* You might have typed in the incorrect email when you created your account. Did you receive a verification email and a welcome email? If not, chances are that you typed your email address incorrectly when you signed up. Contact email@example.com and we will help you to recover your details.