Can't log in, doesn't recognize email address.

  • 2
  • Question
  • Updated 10 years ago
  • Answered
I tried to log in, but I am getting a message saying that my email is not correct (or on file). I know i was logged in yesterday... Also, I never got an Account Verification email.
Photo of JoLynnM.

JoLynnM.

  • 1 Post
  • 0 Reply Likes
  • extremely frustrated

Posted 10 years ago

  • 2
Photo of Ruth

Ruth

  • 2819 Posts
  • 135 Reply Likes
JoLynnM,

I'm sorry you are having problems accessing your site. Can you send us an email support@synthasite.com and tell us what name you used to sign up with (it would have been a first and a last name). We can then work with you to find out what has happened.
Photo of Jane

Jane

  • 86 Posts
  • 5 Reply Likes
Did you ever find a solution to your problem? Iam now having the same problem.
Photo of Kershnee

Kershnee

  • 2087 Posts
  • 152 Reply Likes
Hi Jane,

Are you having a problem logging into your account? If so, can you try the following:

* Check that you typed the right email address and password. Typos happen.

* If you have forgotten your password? If so, you can recover it by clicking on the "Forgot Password" link below the login boxes in the top right hand corner. An email will be sent to you that will allow you to reset your password.

* You might have typed in the incorrect email when you created your account. Did you receive a verification email and a welcome email? If not, chances are that you typed your email address incorrectly when you signed up. Contact support@synthasite.com and we will help you to recover your details.