can't log in to Google apps to verify my site and set up email accounts

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  • Problem
  • Updated 7 years ago
  • In Progress
I am trying to set up Google apps to create some email accounts. I have gone through the process of getting the TXT code for Yola. I have pasted in where I am supposed to. I waited the 48 hours for verification. When i go back to the Google apps dashboard now to verify the site. I get an error message telling me the site is waiting verification and I can't sign in. It has been a week now.
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Alan Jones

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Posted 7 years ago

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Gop

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Hi Alan,

Can you take a screen shot of your DNS manager and will have a look at what may be happening.
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Alan Jones

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is there an email address I can send the screen shot to? It doesn't seem to want to go into this response
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Gop

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Hi Alan,

You can paste it into the next box down. Images aren't enabled for follow on comments. You will see in the Reply to This Topic box at the bottom Righ Hand Corner, a button with Add Image label.
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Alan Jones

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same as before it's coming out as code. Not sure if that works at your end
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Gop

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You have added the code both as TXT and CNAME.

You only need one.Take out one of the records completely (DELETE) and I'm hoping that will then work.
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Alan Jones

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ok this is getting super frustrating. I have done all that has been suggested to me and I am still getting the same. I spoke to a rep last week that thought that if I waited a week this thing might clear itself. I have removed one of the TXT codes and I am still getting the same error message. This is now 3 weeks running and no one can give me an answer
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Gop

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Hi Alan,

Understand the frustration.

If you would like to drop me a line at gop@designscent.com, we can work on this live if you wish.
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Gop

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You mentioned that you started three weeks ago. I'm afraid that your site will no longer be verified with Google if you haven't completed the initial verification.

You would need to start the process again.
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Alan Jones

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That's the catch 22. I have been trying to verify all this time but Google won't let me back in to verify. I keep getting the same message.I have been doing this daily since the process began and I get the same message. I have been provided a different TXT code by Yola to no avail. I was advised to publish the site which didn't help. I have been told to wait a week and Google would purge the information still the same
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Gop

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Hi Alan,

Is someone at Yola Support helping with this issue?
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Alan Jones

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I have been receiving some help. But nothing seems to be working
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Laura Thomas, Social Media Coordinator

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Hi Alan,

Just checking in on your progress. Any luck getting Google Apps set up and your site verified?