Can't log into Yola mail

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
Since last night I have been unable to access my Yola mailbox - on entering my password I am receiving the following errror: 'Authentication failed. Invalid credentials'. I have tried changing my password but receive same error. Can you please advise what the problem is? Is there an issue with my account? I do require this urgently please. Thank you.
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Neil

  • 7 Posts
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Posted 6 years ago

  • 1
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Jackie

  • 640 Posts
  • 35 Reply Likes
Hi Neil,

I'm sorry to hear that you are experiencing this problem and we would like to help you get to the bottom of it!

Could you provide us with the login email address of your Yola account or your domain name so that we can investigate this further?

Thanks!
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Neil

  • 7 Posts
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Hi Jackie

Thanks for the quick reply.

My email is neil@londonbridgewellbeing.com
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Neil

  • 7 Posts
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Hi can you please advise on this? This is a work email account that I am unable to access. Thanks.
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Stefan, Official Rep

  • 4448 Posts
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Hello Neil

We have solved the Yola Mail problem. Can you please clear your cache and retry making your DNS changes in your My Yola? Let us know if it doesn't work, and we'll investigate further. Thanks.