Cant log on

  • 1
  • Problem
  • Updated 5 years ago
  • In Progress
I have been unable to log on and have requested the password reminder which has never arrived?
Photo of steve

steve

  • 3 Posts
  • 0 Reply Likes
  • frustrated

Posted 5 years ago

  • 1
Photo of jeremy

jeremy, Employee

  • 1349 Posts
  • 90 Reply Likes
Hi there Steve,

I am sorry you are having this problem. Can you please tell us what your domain is or the name you used to log in with so we can check your details for you.

Many thanks for working with us on this.
Photo of steve

steve

  • 3 Posts
  • 0 Reply Likes
Photo of steve

steve

  • 3 Posts
  • 0 Reply Likes
Hello I have had no response?
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Steve

Have you checked your Spam and Junkmail folders after you had requested a password reset e-mail? Are you sure that your e-mail address is the correct e-mail address which you used to sign up for your Yola account?

If your answers to these questions are all yes, and the problem persists on your end, I will need you to send us your request via our Contact Support Form to protect your privacy and connect you with your Yola account. We will be assisting you via e-mail then. Thanks.