cant open my site to edit. tells me there is a script problem

  • 2
  • Problem
  • Updated 10 years ago
  • Acknowledged
everytime i try to open my site to edit it on synthasite, it will not open and tells me that there is a script problem and it is causing my internet to run slow and it gives me a yes or no to continue and if i continue to open it it tells me my computer may stop running and may not open the site, and it never opens.
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PainKillerJ

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  • agervated

Posted 10 years ago

  • 2
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PainKillerJ

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if someone can help me please email me at painkillerj@yahoo.com . thank you
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Ruth

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Hi,

I'm sorry you are having this problem. It sounds like you have added some HTML script to your site which has caused the error.

Could you do the following for me, please?

1. Log into you account and open up your site
2. Click on the "Help" menu
3. Click on "Contact Support"
4. Fill in the form and send it to me.

That will give me more information that will help me solve the problem.
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PainKillerJ

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thats the problem i cant get into my site to do that, it just stays on the loading screen.
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Marije, Official Rep

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Hi there - could you send us an email to support@synthasite.com so that we can help you there?