Can't open picnik!! help

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  • Updated 6 years ago
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Please can somebody help, i cannot open picnik to edit my photos, it has been working fine for about 6 months and i installed and then uninstalled firefox and I'm not if this has caused the problem. I have emailed picnik and they told me to unistall and reinstall flash player which i did but it still won't open. i have some new photos for the site which i can't put on as the are to big and i need to edit them. Thanks.
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oooo

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Posted 10 years ago

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Marije, Official Rep

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Hi Sarah,

Picnik is working fine on our side - were you able to get it working? If your photo's have a really large file size, it may take a while for Picnik to load the image. Perhaps it would be a good idea to reduce them on your PC before uploading them to Picnik.

You can also try a small image to see if that works with Picnik. You can also resave the image to ensure that it's in the correct image format (for example .jpeg, .png etc)
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oooo

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Hi, I still can't open picnik, the page comes up asking me to install flash player wich I have and I've even uninstalled it and reinstalled it and it still won't open. Thanks.
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Deirdre Altenburger

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It suddenly came right? On its own? Maybe one of the updates helped, maybe when I updated Firefox or my security, who knows? We will never know what went wrong.
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Sanja, Official Rep

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Hooray Deirdre! I'm so glad to hear this!
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Sanja, Official Rep

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Hello Stephanie,

It sounds like it could be a problem at Picnik's end. Since Deirdre just mentioned that she is able to now use Picnik, can you try again and let us know if you're still having the same problem?
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Deirdre Altenburger

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When I was having the trouble I contacted Picnik and they could not find a problem on their side, Yola also could not find a problem on their side, they both said the problem is on my side.
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Louisa

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i can not open picnik either it keeps telling me to install flash player which i have done several times and i am unsure on what to do. i have uninstalled all the programs i have installed after picnik stopped working as it was fine before and i hasnt changed when i go to the picnik homepage now it is just a blank page.. please may you help.
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Kershnee

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Hi SarahS,

Can you tell us what browser you are using and what type of file you are trying to edit?

Kershnee
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oooo

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Hi, I'm using internet explorer and just wanting to edit a photo that iahev in file manager. This is what I normally do to add/edit new photos as I change them regularly. Like I say everyhting was fine until i installed firefox then uninstalled it.

When i open the picnik page i get the following message. I have gone through the options and have a new version of flashplayer now installed and it still won't work.

Hi! You should be seeing Picnik here.
Do you have Flash Player 9 or greater installed? Get it here.
Can't get Picnik to load? Check this page.

Thanks.
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Marije, Official Rep

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Hi Sarah - I know we've been emailing about this issue as well. Would you mind forwarding the picture so that I can try it on my side. I really would like to help you solve the problem.
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Jitendra Bhardwaj

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Even iam having the same problem with Crome browser and with latest flash player..tried almost everything>please help
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Stefan, Official Rep

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Hello Jitendra

Picnik have discontinued their service and haven't been available with Yola any more for months. Are you maybe trying to use our new Image Editing tool Aviary? If so, can you please let me know what steps you're making, and where what error occurs?
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oooo

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Hi Marije

This is actually a different problem I am having where I cannot open picnik to edit photos, it's not a specific photo I am having the problem with but the actual picnik site that won't open.

It was working fine but now it won't open at all whether i go through synthasite or through the web.

Thankyou
Sarah
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Deirdre Altenburger

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I have been communicating directly with Picnik about the same issue for days now, and even they cannot solve the issue. I have tried every suggestion made by Yola and every suggestion made by Picnik, nothing is working so far.
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Marije, Official Rep

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Hi Sarah,

I'm sorry to tell you this, but I've tested Picnik in Internet Explorer and Firefox and it works in both. Can I suggest that you try using a different computer, or getting some help with the settings on your machine?

You also might want to see if you can access Picnik directly (www.picnik.com) to find out whether the problem lies with their service. They could have some suggestions for you.

There are other image editors available, you can use a service like Gimp (www.gimp.org) which is free software available for you to download onto your PC.
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Deirdre Altenburger

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It should not have been my computer because I have been using Picnik for ages on this computer and it has been working fine. I suspect it has something to do with updating the browser or updating windows or updating security or some other update, causing Gremlins, because other than that I am never doing anything different on my side than what I usually do.
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oooo

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Hi Marije

I contacted picnik first of all when the problem began but there help seems limited. Maybe it's the settings on the computer like you say. Thanks for your help anyway.

Sarah
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Paola Salgado

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I'm Paolaaa(:

now Sarah have you clean your disk lately? Because I have the same problem but it's just because. I deleted all the errors detected by my disk for more memory. Now it won't sync my ipod and it won't open picnik either.

if you ever figure it out let me know or give me you email so I can
send you the solution.

paoplalovsya@aim.com
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Emmy

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Hello letrelle,
Are you having trouble opening Picnik to edit your pictures or are you just looking for a way to decorate your images?

Emmy
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Helena Marientta

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I am having the same problem! When I go to log in, it says it need the new version of adobe flash player, so I downloaded it, and tried to log in again..... AND NOTHING HAPPENED! It's really frustrating because I have a premium account that I paid for, and I can't get on it! Can someone please help? Thanks! (:

Helena Marientta
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diane

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Hi, Helena,

Can you please test your Flash installation by going to this link: http://www.adobe.com/shockwave/welcome/ and then click on Test your Adobe Flash Player installation. Please let us know how this goes.
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Helena Marientta

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Thank you so much Diane! This fixed up my problem right away and I am able to edit my photos agan! I can not thank you enough. I am so happy I found this site, you all are very helpful! Thanks again!

Helena Marientta
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diane

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Hi, Helena,

Glad to help! I'm glad it's working for you now.
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Deirdre Altenburger

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Even updating Flash didn't help (my Flash is set to update automatically, however I uninstalled and reinstalled the latest, but that also didn't help).

One strange thing I noticed when I tried to follow these tips here:
http://www.google.com/support/picnik/...

to clear shared objects here:
http://www.macromedia.com/support/doc...

I was supposed to scroll through the list of sites and select the following items and delete them, yet they were not there to delete the first few tries, only after a few days of trying they suddenly appeared there, then I deleted them and Picnik worked again?:

www.picnik.com
cdn.picnik.com

Can anybody tell me why those two items were not there?
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Sanja, Official Rep

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Hello Deirdre,

I am not sure why they were not there. This would be a good question to ask your computer technician. I'm sorry that we cannot be of more help in this regard.
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Deirdre Altenburger

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I just tried to open Picnik from Picasa and it is refusing again. It is currently opening straight from Picnik (www.picnik.com) though.
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Sanja, Official Rep

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It sounds like there is an integration problem on Picnik's side or perhaps your security settings are not allowing the pop-up to happen. You may also want to contact Picasa to see if they are experiencing any issues.
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Deirdre Altenburger

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If you are right about that, then my security settings seems to allow many spam emails, but not programs I need!
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Sanja, Official Rep

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You may just need to add Picnik to your safe list. I'm not sure if that will do the trick but it may be worth a try!
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Deirdre Altenburger

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Please remind me how to do that for Firefox?
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Brianna

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Hi Deirdre,
You can find some helpful steps for doing this on firefox here: http://support.mozilla.com/en-US/kb/Pop-up%20blocker#w_pop-up-blocker-settings. Cheers!
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Louisa

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hi sarah,

i was having the same problem, picnik was fine and then the next time i went onto it it would not load and would come up with the exact same thing you mentioned. But i figured out how to work it :).

First i went onto the start menu on my laptop and then went onto uninstall programs and uninstalled everything from after picnik wouldnt load for example everything that was installed on the 3.7.2011 until todays date.

i then went onto picnik and the same thing came up so i clicked on the link for check this page, i then clicked on the link to the flash player download and then followed the steps to download.

i then went back to www.picnik.com and to my amazment it worked and i am not able to access picnik and edit my pictures again :)

hope this helps,
louisa
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Louisa

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sorry after to my amazment it is supposed to say i am now** able to access picnik
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Sanja, Official Rep

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Thanks for sharing your tips, Louisa!
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Kate Holmes

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Hi, i really need some help.

I have been using picnik for a few years now, and everything has been working and running fine, except from a few months ago.
I open up the browser for picnik, and click 'upload image' but as soon as i do, it restarts the page and a thing comes up saying 'something went wrong with this browser, therefore the page was refreshed'. i dont understand why its doing it. i havent done anything to it. and it has never done anything like this before.

facebook is doing the exact same thing. and other editing sights powered by the same company as picnik.

any help will be most appreciated! :)
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Brianna

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Hi Kate,
What you are speaking of sounds terrible - would you mind sharing your domain with us so we can look further into this with you? I am confident we will locate a fix soon!
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Aisling O'donoghue

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Hi there well i was having the same problem for days because i had edited a pic on my acer and i couldnt do it on my mac with another pic it might not help but i suggest for you to try use another computer for the mo hope i could help ash
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Sanja, Official Rep

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Thanks for sharing what worked for you!
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Fantwelve

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Hi guys,, the only solution is Disabled DIVx add on in internet explorer..
first TOOLS~>Manage ADD ons~>CLick DIVx and DIsabled it`!

i hope it works for u,...have a nice day!
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Sanja, Official Rep

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Thanks for the tip Fantweive!