Can't publish site

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
For some reason, the publisher won't publish my site anymore. I didn't make any major changes, just a new blog post. My browser is firefox, and I've never had this problem in the past. The site domain is http://recipemaverick.yolasite.com/php
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Emma

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  • pissed off

Posted 8 years ago

  • 1
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Marije, Official Rep

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Hi Emma,

I'm sorry to hear you are struggling to publish your site and we would like to find out why this is happening. Please can you check the following:

1. Are you using an updated version of Firefox?
2. What operating system are you using?
3. Check what version of Flash you have installed. In order to find out click this link: http://kb.adobe.com/selfservice/viewC.... Please ensure you are using the latest version of Flash.
4. If you have access to a different browser, computer or network environment please try to publish your site and let us know if the problem still occurs or if you get a different result.
5. Please can you try logging out of your Yola account and clearing your browser's cache (this link has more information: http://www.google.com/support/account...)
6. Please can you make sure that your browser is set to accept cookies from Yola (this link has more information: http://www.google.com/cookies.html)
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Emma

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Thanks for your speedy response. I tried a different browser and was able to update my site, so I guess I just need to download an updated version of firefox.
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Monique, VP of Customer Support

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Excellent! Thanks for letting us know that this helped. If you run into this again, please let us know.
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Sarah Frey

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I have published a few things, and now I can't publish. I tried Firefox, Chrome and IE. I tried restarting and clearing cache on Firefox. I think I have done all of the things suggested above.  aquaspritesofwisconsin.org
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Jen

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Sarah, I took a look at your site and I see the problem you're describing.  I have asked our engineers to take a look, so I am going to open a ticket for you and update you via email when I have more information.

Thanks for your patience.
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Jen

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Hello Sarah,

Sorry for the long delay, but I did want to follow up and confirm that the problem affecting your site was resolved.  Please feel free to contact us again if you need any further assistance.