can't renew

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
i cant renew my account?!!! im moving my domains!!! what if i cant renew before it expires? im moving, im getig this when trying to renew
{'channel_error': u'Basket started with product (sku=40000111,type=gxbo_bronze_bundle) not compatible with this channel (name=myyola_renew_bronze,allowed_types=bronze_bundle_renewal)', 'error': 'channel_error'}
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Li Raz

  • 1 Post
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Posted 6 years ago

  • 1
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Stefan, Official Rep

  • 4448 Posts
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Hello Li

I have tracked your Yola account in our system, and found out that the account has been deleted. I'm very sorry that you were unable to renew, but we're here to help you, no matter what the problem is!

If you'd still like us to assist you with this, please let me know, it's not too late. I will be able to undelete your account, and do my best to help you with this renewal issue.

Thank you for using Yola.