Can't renew hosting: your security certificate has expired

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
I receive the following error message when I attempt to create a payment method to renew my Yola Silver and domain name:

This Connection is Untrusted
You have asked Firefox to connect securely to, but we can't confirm that your connection is secure.
Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.

What Should I Do?
If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

Technical Details uses an invalid security certificate.

The certificate expired on 2012-05-23 7:59 PM. The current time is 2012-05-23 8:40 PM.

(Error code: sec_error_expired_certificate)

Please advise what I should do.

Photo of Eric Ball

Eric Ball

  • 3 Posts
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Gop


  • 7473 Posts
  • 2115 Reply Likes
Hi Eric,

Looks as if Yola don't pay their bills on-time.

Because it only just expired then it's not likely to be an issue (unless you have been phished to another site impersonating Yola and your security software has identified this).

Check the the url and make sure it's a site or wait for Yola to fix this. I would hope that they wouldn't kill your account in the meantime.
Photo of Eric Ball

Eric Ball

  • 3 Posts
  • 0 Reply Likes
Yes, it's where the error pop-up occurs after clicking on the "Add payment method" button

I tried everything the support site suggested: Java, Flash, cookies, etc - no change.
Photo of Eric Ball

Eric Ball

  • 3 Posts
  • 0 Reply Likes
Googling, I found a post from a few years back whose identical problem was solved by a Yola tech as a "real" tech website issue they fixed - and they gave the client a free hosting extension as a good will gesture for reporting it...
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Eric

The problem has been solved on our side. Please clear your browser's cache and try to renew again. Let us know if you experience any further problems. Thanks.
Photo of Josh Cordoba

Josh Cordoba

  • 12 Posts
  • 0 Reply Likes
I have an online education website with Yola and need to get the following info:
"An explanation of your technology plan, including security measures, to ensure both quality standards and integrity and validity of information. (e.g., password protection, encryption, back-up systems, and firewalls) (XIII, C:B)"

Can you help me with this?

Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hi Josh,

I believe this post may address your needs.