Can't renew my package.

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
I can't renew my yola package; it keeps bring up this message. {'channel_error': u'Basket started with product (sku=40000111,type=gxbo_bronze_bundle) not compatible with this channel (name=myyola_renew_bronze,allowed_types=bronze_bundle_renewal)', 'error': 'channel_error'}
I have logged a complaint and sent several emails, although you sent some information but still nothing. I urgently need to renew my package.
Photo of Abimbola Adelusi Fayokun

Abimbola Adelusi Fayokun

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Posted 6 years ago

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Photo of Stefan

Stefan, Official Rep

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Hello Abimbola Adelusi Fayokun

I'm sorry that you are experiencing this problem. I'd like to check your Yola account, but I couldn't find any using your forum e-mail or user name. Can you please provide your domain name?