Cant save my site???

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
Why cant i save my pages, ive tried clearing the cache and deleting all other stuff but it still wont work? i have a page full of links which arent saving when i add new ones? (it adds 1 link each time now and again)
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Justin

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  • annoyed

Posted 6 years ago

  • 1
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Laura Thomas, Social Media Coordinator

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Hello Justin,

This is a community forum which we monitor in order to assist our customers, also other community members can be very helpful. We are committed to resolving any problems you have in a timely manner but if your request requires urgent attention please submit a request to support here and your inquiry will be answered in accordance to your account level and in the order it was received.

I have taken a look at both of your published websites in the Sitebuilder and did not see a problem. Can you link the specific page you are struggling to save? Also do I have your permission to test the saving functionality in your Sitebuilder? You can also look through the troubleshooting tips outlined here.
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Justin

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http://www.internationalfuchsiasociet...

hi i am just annoyed at the fact that i needed help earlier and was hoping to finish this part of my site today but that isn't going to happen. anyway the link to the page is above but all of the pages on that site wont save, as i try to add links to each of the groups listed they show up as links on site editor but when i click save and preview some of the links save and some completely undo themselves from being links and i try again and the same thing happens.

Thanks for the help
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Laura Thomas, Social Media Coordinator

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Sorry to hear you are so frustrated Justin. I would like to test saving links in your Sitebuilder but I need your permission to do so. I would create a copy of your page and save it as a test page and then do some testing. Please let me know if that's ok with you.
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Justin

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yeah thats fine thanks sorry forgot to say above :)
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Justin

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any news :)
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Laura Thomas, Social Media Coordinator

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Hi Justin,

As promised, I created a test version of your page which you can view and of course delete from the page manager. I added new content and had no trouble saving in Firefox or Chrome. Did you have a chance to try saving in any alternate browsers or to go through the general troubleshooting tips I linked above?
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Justin

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Hi Laura
ive tried different browsers, changed all recommended settings and used all yuor troubleshooting tips but its still not working.
I just looked at the test page and i tried to add links to some of the bottom societies

http://www.internationalfuchsiasociet...

i add the links to the text in the site editor



i save and look at the preview (and publish) and it still shows no links.

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Gop

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Hi Justin,

When you make changes and republish there are two issues that often appear.

The updates don't necessarily apply instantly and sometimes can take say 5 minutes to do so. This is very variable and relates to other influences such as the load on the servers possibly reflecting the developmental work that the Yola people are doing.

Secondly your greatest tool is the cache clearing facility of your browser.

Generally I find that one or both of these need to be considered when there's such issues.
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Justin

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Hi Gop
Even on the preview and after waiting a couple of hours and publishing it still wont show up. I have also tried all cache clearing and other browser clearing tools but none work and i have also tried other browsers but it still wont work.
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Gop

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Bugger!

I don't know!!!
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Justin

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i was hoping it would work after leaving it for a night but its worse now as it doesnt give me the option to save after adding any links.

ive got no idea what to do, it must be a problem with the sitebuilder :S
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Gop

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Hi justin,

A little worried by this as I can see effective links on most of your panels. What can you see or am I looking at the wrong ones?

The five panels with pink font aren't links. the test panels are OK
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Gop

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Justin

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Hi Gop
the test links are working fine but the three panels at the bottom of the page with pink font arent links and i have tried to change them to links yesterday and today but they wont change as i am not given the option to save any more?
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Gop

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OK. Can you re-create the original link?
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Justin

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just previewed and published it and it has undone the edit of the link i made earlier
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Gop

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Thanks for doing this Justin.

It looks as if the sitebuilder isn't doing the right thing with these links. It is one for the Yola team to investigate as I think you've done all that can be expected.
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Gop

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Can you shoot off an email to support referencing this thread. It tends to act as a faster shortcut for their attention.
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Justin

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yeah, I did that this morning so im hoping for a reply some time soon
Thanks