Cant upgrade to Silver package because of ' promo code 'issue

Hi

I am trying to buy a straight monthly Silver package without a promo code but the payment screen says the promo code is invalid.

I am not interested in using a promo code - I just want to upgrade. Please help!

Thanks,
J

Juanique Pretorius

23 Posts
2 Reply Likes
confused

Posted 6 years ago

6 years ago

jeremy, Employee

1349 Posts
90 Reply Likes

Hello Juanique,

We are sorry you are having this problem.

Can you please email us at support@yola.com and I will forward your email on to our payments team who will hopefully be able to assist you further.

6 years ago

Juanique Pretorius

23 Posts
2 Reply Likes

Hi Jeremy

I emailed and filled out the form but am on a deadline to finish my site - I need to urgently upgrade and do the rest of the site development as soon as possible. Is there any other source that can assist - perhaps other customers have experienced the same thing?

Thank you,
J

6 years ago

Stefan

4448 Posts
190 Reply Likes

Hello Juanique

Jackie, one of our Payment Specialists, has responded to your e-mail. Please follow up with her via e-mail. I hope everything will still be in time for you and that your website will be a great success!