Can't upload a file

  • 1
  • Problem
  • Updated 8 years ago
  • Not a Problem
When I try to upload a file the upload window comes up as usual but after I have chosen my file a new window comes asking to upgrade to silver, i click no thanks then it comes back to the upload window but nothing start uploading
Photo of Camille


  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 8 years ago

  • 1
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Hi Camille

You are most likely seeing this message because the file you are trying to upload a file larger than 5MB, which is the limit for free accounts. If you do not wish to upgrade you will have to ensure that any file you try to upload is smaller than 5MB.

If this doesn't solve the problem, please let us know.