can't upload pdf

  • 3
  • Problem
  • Updated 9 years ago
  • Solved
I am trying to edit a scan in adobe illustrator, save it as pdf, and then upload it and even if i save it for the internet as whatever i want, it won't upload, please help.
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Binyamin

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  • frustrated

Posted 9 years ago

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Marije, Official Rep

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Hi Binyamin,

Could you let us know what happens when you try, do you get an error message?

Could you also confirm that the file is under 15mb in size. Files bigger than 15mb cannot be uploaded to Yola.
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Binyamin

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Hi Marije

The file is about 500 kb. I already uploaded a file which was exactly the same about a week ago.
I don't get any error messages, the blue bar starts going and stops about a fifth of the way and then it won't go any further and does nothing, no matter how long i wait.
for some reason i can upload other files but if it is something i created through illustrator even if it is a tiny gif file, it won't upload, it starts and does not complete.
And the file name does not have any weird characters either.
And i am using the newest firefox and i deleted all of the history. and i have the latest adobe flash program
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Marije, Official Rep

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Hi Binyamin,

Thank you for coming back to us - I also replied to your email you sent to Support. Would you be able to email that file to me so that I can find out why this is happening?
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Binyamin

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Hi Marije

i sent a reply by e-mail with the a link to the file.

thanks
Binyamin
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Marije, Official Rep

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Thanks Binyamin - I haven't received your email yet, but will keep an eye out for it. Feel free to resend it again if you don't get a response soon (maybe it's stuck somewhere :)
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Binyamin

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Hi Marije

The problem seems to have been fixed because i am now able to upload the files that i could not upload yesterday. Did someone actively fix it? Or did something happen to the yola website that is not happening today?

Binyamin
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Kershnee

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Hi Binyamin - As far as I know we did not resolve this issue on our side. This might have been an internet issue or something similar. Let us know if the issue reoccurs.