If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
If you buy a domain name through Yola or use one of our subdomains, your domain will work with or without the "www" prefix, automatically.
If you have bought your domain elsewhere you need to made sure that your DNS settings are configured correctly to support the "www" prefix. You need to set up two A-records. One with the hostname "@" and one with the hostname "www". Both should point to our IP address: 126.96.36.199. If you require assistance with this, please contact your domain registrar.
Please let us know if you need more information about this.