Cant use my website address

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  • Question
  • Updated 9 years ago
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My site only appears at whilst my web address is WHy is this and how do I fix it?
Photo of Jan


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Posted 9 years ago

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Photo of Ruth


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Hi Jan,

If you buy a domain name through Yola or use one of our subdomains, your domain will work with or without the "www" prefix, automatically.

If you have bought your domain elsewhere you need to made sure that your DNS settings are configured correctly to support the "www" prefix. You need to set up two A-records. One with the hostname "@" and one with the hostname "www". Both should point to our IP address: If you require assistance with this, please contact your domain registrar.

Please let us know if you need more information about this.