Changing email passwords

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  • Updated 6 years ago
  • Solved
Hi, I am trying to change the email password through yola but when I try to change it the password says 'passwords do not match'.

But I have checked, double checked and triple checked when typing and its definitiely the same password each time!

please help :)
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Wesley Budd

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Posted 6 years ago

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Stefan, Official Rep

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Hello Wesley

Do you mean the password associated with your e-mail that you use for logging into your Yola account or the password to your Yola Mail account?

With your permission I could test it by going into your Yola account and change the password to see if there is a technical error. If it works, you will need to reset your password in order to get access to your account again (for Yola Mail you will be able to change it on your Yola Mail page).

We will only test this if you explicitly allow us to proceed. Please also provide your domain name for us to track your Yola account in our system. Thanks.
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Wesley Budd

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Hi Stefan,

thanks for this. Its the yola mail password for www.wokinghamcricketclub.co.uk. Wyndam@wokinghamcricketclub.co.uk

everytime i try to change the password it says the password does not match.

thanks for your help
Wesley
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Stefan, Official Rep

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Hello Wesley

I have responded to you via e-mail in order to keep your privacy. Please follow up on this with me via e-mail. Thank you.