Changing Main Username of Email

  • 1
  • Problem
  • Updated 7 years ago
  • Acknowledged
We have replaced an employee and want to change the main username associated with the account NOT just make a new alias.

Ex: Change "Joe@company.com" email account to "Bob@company.com"
Photo of Vanessa Peterman

Vanessa Peterman

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 7 years ago

  • 1
Photo of Brianna

Brianna

  • 2045 Posts
  • 92 Reply Likes
Hi Vanessa,

Thanks for bringing this to our attention. If you would like to change the name of your Yola Mail mailbox, please follow these steps:

* Login to your Yola account.
* Ensure you are in My Yola.
* Click on the 'Yola Mail' tab on the left-hand side.
* Selected the mailbox you would like to change.
* Click 'Delete mailbox'.
* Follow the instructions and enter DELETE into the new field.
* Click the 'Delete mailbox' button.

Your previous mailbox and its contents will be deleted, and a new mailbox will be added to your account.

Please let us know if you need any further assistance.