Clunky functions in Sitebuilder

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
Dragging a Widget into the body area of the site immediately displays a no-go icon on dragging. It resolves when returned, released and subsequently repeated.

The dropped icon is always mis-aligned. It highlights the potential work area for the widget well before it is dropped there and frequently won't take. This may require multiple attempts and the positioning of the release of the widget is imprecise.

OS: Win 10
Browser: FF 42.0

Add-ons:

  • Nimbus screen capture
  • Avast 
  • Skype
  • Firebug
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Gop

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Posted 3 years ago

  • 1
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André

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Hi Gop,

I am sorry to hear that you are experiencing this problem. To assist in troubleshooting the matter, please email support@yola.com confirming the Yola account login email address and affected site name, so that we can review the performance of your site in the Sitebuilder from our end. We'll then get back to you confirming the outcome. 

We're standing by to assist!
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Laura Thomas, Social Media Coordinator

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That sounds frustrating Gop! I haven't been able to replicate what you are describing. Can you let me know if you are still experiencing it and if so, are you able to replicate it consistently?
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Gop

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The issue remains but the presentation varies.
Just clicking on a widget can place the widget randomly on the working page. This may be out of sight and discovered by scrolling up and down the page. Clicking and immediately dragging a widget onto the work space most times (~80 - 90% ) will display the no go icon. 
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Laura Thomas, Social Media Coordinator

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Thanks Gop. I haven't seen this behavior and it sounds very strange. I will and keep an eye out and chat to our team about it but if you are so inclined to share a screencast of it since you seem to be able to replicate it so frequently that would be much appreciated for a jumping off point.
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Gop

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I've described it clearly.

A screencast is a waste of time as I have done previously and no resolution. I have even done a live control and it was dismissed as being of no consequence. Well it is when you need to approach a placement numerous times and it isn't meant to be this way.

Come on a solution would be nice!
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Laura Thomas, Social Media Coordinator

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This has been logged for our engineers and they are looking into it now.