If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Yola does not offer FTP services. For something to work with our websites, it needs to be integrated in the site builder via a widget or by pasting HTML. You can also add certain types of files (image, document, media etc) to your File Manager.
I am sorry I can't be of more help with this request. If there is anything else I can do for you, please let me know.