Column widget

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
I cannot delete a column widget
This is a recent issue not one solved over three years ago
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John Broks

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Posted 6 years ago

  • 1
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Gop

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Hi John,

I am able to delete the column widget and move the divider so I don't think that it's a systematic issue.

If you can tell me your site and page I am happy to have a look from afar. Wondering if some junk code has got caught up somewhere?
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John Broks

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www.broksdillonconsulting.com
contact page
the widget issue is just below the banner picture
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Gop

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Nothing I can see in the code is obvious.

A way around it may be to add another two column widget and drag the problem widget into the left hand column. Then delete the widget.
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John Broks

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Just tried that, it didn't work - see email.
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John Broks

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Any joy with this ?
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John Broks

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Apologies, I had an email from Yola saying that there was an update and just automatically assumed you had done it.
So, how do I get anyone at Yola to sort this out !!!
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Gop

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Just leave it here. They will attend to it in course
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John Broks

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Well I have been working on it and I solved it myself. I still have an open issue with using Aviary.
Not impressed with the support so far.
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Gop

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Yola endeavour to respond within a 24 hour response to Silver subscribers and 48 hours to Free and Bronze subscribers. The community is people like yourself just offering support based on their own experience and often gets a good answer before the Yola people are about. There are time zones in this game as well so it's quite good
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John Broks

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Thanks, my Aviary issue is 3 days old, I had a quick acknowledgement but that doesn't really help in the end.
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Stefan, Official Rep

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Hello John

I've replied on your other thread, but as the other one is rather old, I'd suggest to stick to this thread, and I'm just seeing that you added the details I need for investigation here.

I have checked your Yola account and your Contact us page of broksdillonconsulting.com. Unfortunately I cannot find any Coloumn Divider Widget on that page at all. There is no Coloumn Divider Widget below the banner. I have also successfully added a Coloumn Divider Widget and deleted it again on that page. Have you been able to sort the problem out in the meantime?

If not, here is what you can do:
  • Refresh your Sitebuilder view by clicking on the round arrow in the blue menu bar (middle).

  • Refresh the page in your browser.

  • Log out, clear your cache, and try again.

  • Try in a different browser

  • Try on a different computer.

Let us know if that doesn't solve the problem. Are you getting an error message when trying to delete a Coloumn Divider Widget?
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John Broks

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OK these threads are getting confusing. On a previous one I mentioned that I have sorted the problem - thanks, so, now I have one outstanding issue - that of Aviary