Community Guidelines: Help us Write Some!

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Hi All

Hopefully by now most of you are aware that Get Satisfaction provides certain community guidelines for interaction in this forum. If not, you can see them here: http://getsatisfaction.com/community_...

These guidelines are really important to us here at Yola. When we stay within them we ensure that Yola remains the awesome spot were we all love to hang out and give and get answers for site building questions.

As our community has grown to be really big and active, I think it would be a valuable exercise to discuss these guidelines. I would like to invite you to take a look at them and tell us what you think?

Which ones are particularly important to you? Are there any you feel should be added? What behavior makes Yola's forum great, and what type of behavior would you rather see a lot less of?

We are eager to hear from you!

Guideline for this conversation:
Keep it issue focused and not personality focused! Discuss the principles, not specific people. No matter how strongly you feel about something, embody a good community spirit while sharing your views.
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Monique, VP of Customer Support

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  • hoping this will be the start of a great conversation!

Posted 9 years ago

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UK Duke, Champion

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I always love it when Yola site staff members say a few words - its seems its often the programmers, id like to see more of the Yola designers come in now and again and spread a bit of their knowledge.

It’s very rare anyone steps out from the guideline, that’s what makes it such a nice place to be.

The only thing I find annoying is when someone asks a question, you give them an answer, then they act like they already knew it, instead of just saying thanks!!! But that’s just how some people are.

I would also like to see more of an emphasis on marking an answer as correct and the ability to mark a comment as the best point. (But that’s not exactly what you’re asking on this thread)

It’s hard to pick fault with perfection. Lee.
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Monique, VP of Customer Support

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Interesting. By Yola Designers do you mean our web designer/art directors or the people who design the Yola user interface (the user experience team?). I am glad to hear that the programmers are participating! Good for them! Who else would you like to hear more from?
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UK Duke, Champion

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web designers and Vinnie :)
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Peter

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Mea maxima culpa!

M. you can email me?
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Monique, VP of Customer Support

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Thanks guys.

One tricky issue is how much we link to our own sites. In many other forums repeatedly linking to your site would be considered crass commercialism. However, the Yola community is all about site building and we want people to share their sites, as well as their successes and their struggles so that we can discuss and learn from eachother and give feedback.

Here is one suggestion for what is appropriate:
It is ok to link to your site if you have a question that you need help with or if you are adding value to the conversation and perhaps using your site as an example, or requesting feedback on your site.

However, simply linking to your site (repeatedly) without adding anything of value to the discussion is self promotion and you should be expect to be asked to stop it or might have your post removed.
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Green Girl

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Agreed! It sometimes become too annoying when people start multiple topics with different sentence but all having same meaning: VISIT MY SITE xyz.com X-(
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UK Duke, Champion

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yes this is a fine line - i must have linked my site a thousand times but never once has it been an attempt at Spamming. The no follow rule that applies now is enough i think, to stop site links completely would be detrimental to the forum experience.
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Monique, VP of Customer Support

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@ The Duke - agreed!
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Alex

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just leaving your sites URL when you think you have answered the question is okay right?
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Peter

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It's very straightforward I think.

If you have a problem or a solution then by all means leave your URL, even if this were true for a thousand posts.

Don't put it there if it's predictably going to annoy and your best guide to this is your motive ie. don't solicit.

I'm never offended by it being part of a signature.
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Green Girl

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Completely agreed with Peter's views.
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UK Duke, Champion

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me neither - Lee http://hexham.info :)
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J.J { 295 Flash Games }

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Hi.

I have been watching this forum for some while, and i have noticed that one inparticle thing is, is that many users, post the same topic like "Review my site" one week and the next Again, I think you should stop this, and make them refer to there other thread.

Bumping as well, seems to be a little matter. I think you should alert users "No bumping". i have noticed that someone has gotten smart and added another question, to bump.
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J.J { 295 Flash Games }

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Not pointing names http://tinyurl.com/examples213
See the 3 & 4th post. I call that bumping, trying to bring attention to the topic.
I think a person Called "Monique" said: "Please stop bumping, we are trying to resolve your problem, this takes time"
Understand?
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Monique, VP of Customer Support

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Excellent feedback! Thanks so much for posting. You seem to have a lot of insight and we would love to hear more from you. "Bumping" is one of my pet hates too! It is something people do to get their thread back to the top of the list in a bid to gain attention. Sometimes they are blatant enough as to just type the word "bump" on the thread. Sometimes it is a new "question" or random comment. Besides being annoying for everyone, it creates a lot of work for us as we have to process each email alert that comes in.
"No Bumping" sounds like a great guideline. Of course there are legitimate reasons for pushing a thread back to the top if the conversation needs to continue, or if you are trying to share valuable information with someone. But just pushing a thread to the top for the sake of it is bad manners.
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J.J { 295 Flash Games }

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Glad your pleased, Sorry if i have been rude quoting you.
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Monique, VP of Customer Support

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Not at all! It helped make the point.
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UK Duke, Champion

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thanks for clearing that up Jay Jay - i also dislike 'bumping' the point is all of the posts get seen to here anyway - patience is a vertue.
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Ed-a-Torials @ Honey Bear Playhomes, Champion

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Hey I was in the neighborhood after working on another (he, he) invention late and must throw my two cents into this one about linking. When I had begun building websites a year ago I looked for answers to questions from those in the forums and when I saw that they had a link to their sites I could instantly go and view their sites to make a judgment call as to whether or not I could trust the information they provided. I personally used their site as a tool to tell or show me if they knew what they were doing.

If their sites were simply wonderful with all the bells and whistles then I knew that they at least knew what they were doing and I had more trust in taking their advice. However, if their sites were of a questionable appearance or quite possibly at first glance you could tell that they themselves were just beginning their website building experience I would be more reserved in accepting their help.

I used the links they provided to assist me in deciding if they could help me along with my site building experience. Most often people did not have their websites listed in their profiles or the new users had no knowledge that they could even look their to find them.

I have personally used my links as a footer to my posts so that those who read them can look at my sites and see that I in fact have a site which is unique and very well put together and that they can in fact trust what I have to share. I have had literally thousands and thousands of people (both YOLA users and people who were on the fence and used my site and my opinion as a judge as to whether they would use YOLA's services) contact me personally through my site and ask how I did one thing or another and although taxing on me I tried to answer each one. Mostly telling them where in the forums they could go to find the answers they needed and mostly from the countless tutorials that I had written. Monique can attest that I was often online either in the forums answering questions or emails until the wee hours of the morning. Those that read the forums while yes here to learn are also here to see what others can do or have done in creating their sites. They don't always know where to go to see the other users sites and I personally will continue to include my URL to my posts (ONCE ONLY) as a way for those others to see what I have done.

What needs to be checked is more of an over posting of URL's multiple times in one thread. I have seen people list their URL's as much as 8 times in one thread and it is beyond me what good they think will come from it. It is those individuals who are abusing it. Some little one line reply and then of course their URL. Often they are going from thread to thread simply leaving a similar reply. They hurt the community by those actions. No one needs traffic that badly I think.

Sadly, if you remove the ability to share URL's you also remove a resource to show new users what they can do with their own sites. I cannot count how many people have seen one of my sites after reading one of my responses to a question from another user or one of my many tips and tricks threads and then wondered to themselves just how I was able to do something. I can only assume that I am more than likely one of the more viewed sites on GS and that my sites are now and have always been a positive and enriching tool for YOLA and its many members.

When it comes to helping others by showing what they have done I feel that if they were able to post once in a particular thread then that would be maximum allowed. Once is surely not going overboard and at least gives those interested a chance to see for themselves if they want to take that members advice or not.

Boy oh boy and I thought I was just going to leave a short answer... Arggg it's 4AM already... Where did the last 2 hours go? LOL... And I was supposed to do a prototype... Hmmm there's always tomorrow...

Happy site building everybody
Ed
See an example of my site here...


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Monique, VP of Customer Support

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Excellent points, Ed. In support we also look at a person's site to help us judge what level of help they need from us. And it is near impossible for us to help in some cases unless the link is posted. You notice how often this is the first thing we ask people to do. Get Satisfaction has been very understanding with us as to why we need to take a slightly different approach with respect to this particular guideline, because of the nature of what we do. I think you have hit the nail on the head on when posting a link to your site is useful and when it is not. I also don't have a problem with people using their link in their signature. It is similar to including your URL in your email signature.
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J.J { 295 Flash Games }

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I aggree, with you... I think Yola may need to develope some type of page on there site or create a yola site and include mulitple Links to peoples sites, This i believe may encourage other people to use your Products. I first noticed Yola (formally synthasite) when i overcame a site about Children Play homes, it was a great site, and i saw a lot of what you can do with Yola/Synthasite.

By the way, I think its great to see that other users helping others, and via there own sites, and still replying.

Has yola ever wantted to create a Testimony page, that would be great. But not an over done one. Sometimes i see a Testimony page, and think they only want my money
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UK Duke, Champion

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2 right ed - i know your site inspired me when i first started building with Yola and i hope mine now does the same to Yola freshmen. Every time Boomer links his, i realise i have to step up my game, so in that respect them valid links are invaluable.
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Boomer, Champion

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Well there goes my reply out the window ;-)
You said it best Ed.

See.....I also have a link to my site now. Ho, ho, ho
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J.J { 295 Flash Games }

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Adding on-

I think you should dis allow people posting a yay about there site or something.

I have noticed that users do this, It may in fact make some else jealous or want to copy the persons site... Say that someone has just gotten a 98 on a website grader, and shows it off. In fact , it kinda makes me feel worthless (which i don't) and not good at site building at all. And maybe stop it all together.

Showing off i believe should stay in your files, or site.

(I am not pointing at anyone, i used it as an example)
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Sanja, Official Rep

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The community guidelines are straight-forward and easy to read. I think each point has an important role to play in keeping a healthy, interactive and growing community.

Funnily enough though, I've never read the community guidelines until now. Where is this posted? I don't even recall seeing a link for this. Perhaps one way of helping ensure that people who join this forum read the guidelines, is to have a check off box saying that they've read, understood and is willing to abide by these guidelines? I know that many people will just automatically check off the box saying "yes" without having actually read this but at least it's there. I don't know if this is under the TOS but if it is, it should be separate from the TOS.

I really respect the opinions of many users here on the forum and can't say how much I've appreciated their input on my site. IMHO, I think it's alright for people to ask for reviews but there is a fine line between asking and pestering!

Using myself as an example, I have asked people to review my homepage for a store that I am creating. I only asked once and will not ask again until my site is complete. I believe and hope that this is appropriate. There are others who constantly ask for review along every step of the way, even when the changes are so minor, and/or the site is still under construction. To me, this feels more like pestering.

I have appreciated the links to people's sites as it does give me resources to draw ideas from and to see the infinite possibilities in creating a website with Yola. I love seeing the creativity people have used in creating their sites.

I agree about the bumping threads - although this has not happened much on this forum. If someone is bumping, then I do believe it is appropriate to take some disciplinary action. My question though is this: If I created a thread and people respond, I like to answer each person's comment. But, by doing so, is this considered "bumping"? The reason why I like to do this is because it makes it feel more personal and that I'm engaging in a conversation with the person.

There are some people on this forum who use it for self-promotion with nothing to offer to the community or requesting assistance with the actual site-building. I find these types of threads annoying and it just clutters up the forum with useless information. I think these types of threads need to be curtailed.

Sorry about my diatribe here. I am happy to be a party of this great community and know that the community will continue to make great strides.
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Monique, VP of Customer Support

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Hi Littleus. The link to the community guidelines can be found in the footer of every Get Satisfaction page. I agree that many people probably overlook it, which is why I wanted to start this discussion and bring people's attention to it.

See:


Some thoughts:

1) Nice description of the difference between requesting a review and pestering. Very useful distinction.

2) Glad the links that get posted are useful to people, looks like we definitely want to encourage this as long as it is done appropriately.

3) Interacting with each reply on a thread is not bumping. I do this too sometimes. It is only bumping if you are the original poster and you are sending your thread back to the top just by adding something for the sake of it. If you are entering into real conversation then it is a meaningful contribution.

4) If you or anyone else feels that someone is using the forum purely for self promotion, especially if they doing so to excess, please mark the thread as inappropriate and a moderator can intervene!