Confused About Upgrading

  • 1
  • Problem
  • Updated 4 years ago
  • In Progress
I recently signed up with Yola, starting with the smallest package. A day or so later, I upgraded to Silver. But it looks like I was charged both the $5.95 AND the $12.95 instead of the difference between the entry level package and Silver.

I'm considering upgrading to Gold, will I be charged the full $24.95 or the difference between that and the Silver?
Photo of Kelli Salmon

Kelli Salmon

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  • Confused

Posted 4 years ago

  • 1
Photo of Sanja

Sanja, Official Rep

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Hello Kelli,

You would pay the full price of Yola Gold as you're paying on a monthly basis. I have already forwarded your email we received to our Billing department. Thanks for your patience as they review your case. They will follow up with you via email.