Contact Form Cost

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  • Question
  • Updated 5 years ago
  • Answered
Love the Contact Form Widget! Do I need to buy a Yola premium package to use my email this way? I tried sending an email to myself and it wouldn't. Is that only because my site is as yet unpublished?
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freeyoursong

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Posted 7 years ago

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Nathan, Champion

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Hello freeyoursong,

The contact form widget works on both, Yola Free and Yola Silver.

That said, it should be working for you. Did you check in the Form Settings that the email that you want it sent to is correct? When you are editing your form, just click on the "Settings" tab at the top and you can enter the email you want submissions to be sent to there.



If your email is already in there, the problem is most likely occurring because your site is not published yet.

I hope this helps.
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Sanja, Official Rep

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Hello freeyoursong,

Please be sure to check your spam folder as well as sometimes emails can end up there!
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stonesings

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Thank you. It must be because my site is yet unpublished.
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Hayz29

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Hi, Ii am having the same problem, but my site is published.

My address is correct and in the right place on the form settings.

It was working in an earlier version.

Any help appreciated!
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HollyV

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I am having the same problem as well and all my info is correct too
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Ashley Tarpley Soto

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I am as well. My info is correct, and ive tried several different email addresses
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Gop

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Hello all,

Certainly looks as if there is some problem with the contact form at this time. There are four reports within a few hours about a malfunction.

The Yola support people should be here shortly and they will send a report to those that can investigate and fix. Thanks people for taking the time to highlight this issue.
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Monique, VP of Customer Support

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Sorry we seem to have overlooked the comments on this thread. However the bug you experienced with your forms was fixed yesterday (15 Jan 2012). Please let us know if you have any further difficulties.
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gerald robinson

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hI mY contact form does not work at all
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gerald robinson

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Can you please help my contact form does not send messages my customers are trying to send to me
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gerald robinson

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My "contact us" form is also not sending customer e-mails to me. It suggests that the inquiries have been submitted but I never get the e-mails.

Please can you help it is affecting my business
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Laura Thomas, Social Media Coordinator

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Hi Gerald,

I'm sorry to hear you are not receiving your forms. I tested the form in my account and it was working properly. I see you have a lot of websites. Can you tell us which website you are referring to and let us know if we have permission to test the form in your account.
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gerald robinson

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Hi Laura

Thank you for your reply. I have checked and everything is now working fine

Many Thanks
Gerald Robinson