contact page

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  • Question
  • Updated 7 years ago
  • Answered
I have added the contact page to my site, but even though I have sent numerous test messages from it, no emails have been delivered, how do I rectify this?
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Steely

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Posted 7 years ago

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Sanja, Official Rep

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Hello Steely,

I'm wondering if you can please check a few things for me?

1. Make sure you are checking the correct email address. To find out what email address your forms are submitting to please click on the little "Edit" icon in the upper right hand corner of the Form Widget, click on the "Settings" tab and you will see the email address the forms are submitting to.
2. Check your Spam/Junk mail folder to see if the form submission possibly ended up there.

If this does not resolve the issue, please do let me know and if you can post your URL that will be helpful as well.
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Steely

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Karens Photo Studio
http://www.karensphotostudio.co.uk/

Nothing in spam folder either, thanks for the reply
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Sanja, Official Rep

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Hello Steely,

Do you mind trying to change your email in your Form to another one and try again? It could do with the email service you are using. Please let me know how this goes.
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Steely

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Hi Sanja

Now changed as suggested and working, many thanks for your help.
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Sanja, Official Rep

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Great to hear, Steely!