contact us email not working

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  • Question
  • Updated 8 years ago
  • Answered
Hi all, I created a contact us page for my site but after having many friends etc try to use it I haven't received any emails to my account. I have made sure it is my own email that is specified in the edit settings for the widget but still nothing. Anyone have any ideas?
Photo of FranF


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Posted 8 years ago

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Photo of Laura Thomas

Laura Thomas

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Hi FranF,

I'm sorry to hear you aren't receiving your form submissions. This is most often due to an overzealous junk or SPAM mail filter blocking your messages. Can you please try changing your form to an alternate email address and testing that?

To change the email address your forms are submitting to please click on the "Edit" icon in the upper right hand corner of the Form Widget, click on the "Settings" tab and you will be able to change the email address the forms are submitting to.