contact us problem

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress

I just maid my website live and after few hrs I tested to see how contact us section or other contact us form that I've make are working. unfortunately, I haven't got any mail from the form I filled out for test in my mail box that which i set in the setting section of the forms!
the email is working because I send some emails from other email address again as test directly but I dont get any email from people who are visiting my website (through the forms or contact us)

would you please sort that out for me.
Thanks a lot

Photo of Reza


  • 1 Post
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  • disappointed

Posted 6 years ago

  • 1
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
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Hi Reza,

Sorry to hear you aren't receiving your test submissions. May I ask if you are sending forms with detailed information or if you are just entering "test"? Often times, this can result in forms being routed direct to spam filters.

Please also make sure you are checking the correct email address. To find out what email address your forms are submitting to please click on the little "Edit" icon in the upper right hand corner of the Form Widget, click on the "Settings" tab and you will see the email address the forms are submitting to.

You can also check your Spam/Junk mail folder to see if the form submission possibly ended up there.

Please let me know if after going through these steps you have still not received the form submission, and I will gladly assist you further.