If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Yola respond within 48 to 72 hours. They are usually much quicker than this and endeavour to respond as quickly as possible. Account related enquiries are only managed by email as you have done so it will be dealt with as quickly as they can.