could not upload photo today.

  • 2
  • Question
  • Updated 8 years ago
  • Answered
upload, today could not upload any photo nor file.
Photo of ploy

ploy

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  • undecided

Posted 10 years ago

  • 2
Photo of Ruth

Ruth

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I'm sorry that you had trouble uploading photos and files today. Did you get any messages when you tried to upload? We'd like to fix this for you as soon as possible, so the more information you can give us, the faster we can help you.
Photo of ploy

ploy

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Thank you very much, Ruth.
Not any message, just loading........... but nothing happened. I could not deleted some pictures also. Please don't be sad.
Ploy
Photo of Ruth

Ruth

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Hi Ploy, are the files you are trying to upload very large? This can sometimes be a problem. What you did when you were trying to delete the pictures?
Photo of ploy

ploy

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Dear Ruth,
Thanks very much. I had tried to upload only 130x30 px. yesterday. Today, it's very easy and fast.
Tks.
Ploy
Photo of Ruth

Ruth

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Glad to know it's fixed, perhaps there was a problem with your server.
Photo of Hamilcar Barca

Hamilcar Barca

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This looks like a very old issue that Yola never fixed... I am experiencing this same problem over and over again. Maybe not very important for the free users or those who create sites for fun or families but this becomes VERY frustrating and serious when it comes to paid customers with several business websites. I was unable to work the whole day today because of this.
We're still waiting for a REAL solution to all this ASAP.
Photo of Sanja

Sanja, Official Rep

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Hello Hamilcar

We are not experiencing any technical difficulties at this moment that would prevent your photos from being uploaded. All of our customers, whether they have decided to utilize our free website or purchase some features, are important to us and we strive to offer high quality customer support. I have already responded to you via email as well on the original thread you have posted. I hope that we can work together to resolve this.
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arpeey

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I have tried to upload my 250kb photo today and It says uploading..No matter how long I wait.It doesnt work..(banner image change)
Photo of Marije

Marije, Official Rep

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Hello Arpeey,

There are a number of steps you can try:
1. What browser and browser version are you using? Please make sure you are running the latest version of browser.
2. What operating system are you using?
3. Check what version of Flash you have installed. In order to find out click this link: http://kb.adobe.com/selfservice/viewC.... Please ensure you are using the latest version of Flash. We have found that if you uninstall and then reinstall Flash that can solve the problem.
4. If you have access to a different browser, computer or network environment please try to upload a file and let us know if the error still occurs or if you get a different result.
5. Please can you try logging out of your Yola account and clearing your browser's cache (this link has more information: http://www.google.com/support/account....
6. Please can you make sure that your browser is set to accept cookies from Yola (this link has more information: http://www.google.com/cookies.html).

If none of the above steps help, could you email us (support@yola.com) and include the file you're trying to upload so that we can give it a try on our side.