Could you please return the facility for downloading our sites?

  • 1
  • Idea
  • Updated 7 years ago
  • Not Planned
I think that this is important for security and freedom. I don't think that there is any responsibility on Yola to support the hosting at another place. that would be the users responsibility and if they are lucky enough, an engineer on the other site to help with the unravelling.

The other aspect is that if Yola's servers go down then that could be disastrous for users. The thought of all those sites being destroyed is aweful.
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Gop

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Posted 7 years ago

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Sanja, Official Rep

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Hello Gop,

We appreciate your feedback. The decision to remove the feature to download your site was not one that we made lightly. In the end, we just couldn't sustain the amount of support needed to help facilitate this process.

I want to assure you though that we do multiple back ups of all our site data and we are in a position to restore all our customers sites simultaneously and quickly in the event of something unforeseen going wrong. I hope that gives you a bit of reassurance knowing that your sites are safe.
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Gop

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“Not even God could sink her.” comes to mind.

As i mentioned there would be no expectation to support the process. That may be done with the other provider if that was the way it was going.

There are horror stories dotted throughout the network of hosts and it seems that most promised multiple backups and auto-restorations. It didn't work in the end. I think that this is really short sighted and anti-service. Web authors are being advised to make back-ups of their sites as a primary consideration of the selection of their hosting company.

Yolas blog facility utilises MySQL a very standard database facility with quite straight forward methods of downloading and manipulating the files locally. You can transfer the files to another host that may be better suited to a users needs but for some unknown reason this was stopped. There are support companies who will set your blog database up with a blog specialty host so the argument of having to support the facilitation of this process is a nonsense.
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Sanja, Official Rep

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Hi Gop,

I have forwarded your concerns to a colleague. Thanks for your patience as we consider your points.
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Gop

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Thank you Sanja.
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Monique, VP of Customer Support

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Hi Gop

Unfortunately in our experience not all users were as understanding as you. Despite our publicly stated policy that we are unable to support the process of self publishing, users demanded that we do so as long as the site download feature was available. We would receive angry complaints following new releases that had an unforeseen effect on a self published site in a foreign hosting environment. Although we cannot possibly test for all permutations, users refused to understand/accept this and it became a massive drain on support and engineering time for an extremely small handful of users.

We did some investigation as to whether it would be feasible to continue to support self publishing and found that it would not. So rather than provide a feature that we could not guarantee would work as expected, we decided to deprecate it. I can tell you that I personally supported this decision after experiencing too many support interactions that could not possibly have a happy outcome and took hours of time that should have been spent on developing new features and helping more customers.

As Sanja has said - we have taken every precaution to ensure that all our hosted sites are secure and backed up, but for the foreseeable future we have no plans to reintroduce the site download feature because it was very expensive, only used by very few people and it made those people angry with Yola more often than it made them happy.
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Gop

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I can assure you that I wasn't understanding until this explanation. I was frustrated.

This is a very comprehensive response and thank you for taking the time to do this.

It certainly puts a different perspective on the issue and makes sense. I hope that you can work out a solution for the few beneficiaries that would feel more secure and advantaged by possibly offering a one on one solution. Please don't stop at a lowest common denominator = 0.

Thank you again.