Coupon code doesnt cover shipping

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  • Updated 6 years ago
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Hey,

I issued a $100 gift certificate/coupon code to a customer for my online store. They purchased less than $100 but were still charged for shipping seperatly.

Is there a way to have coupon codes cover the entire cost of a purchase?

Thanks,

Chris
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chrisdhassan

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Posted 6 years ago

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Gop

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Hi Chris,

I don't think that you can do this because the shipping is the last thing calculated and as you know it's dependent on destination and shipping mode. Because vendors can offer a couple of shipping options then it really is complex in processing for inclusion.

The only work-around that may accommodate this is to bury shipping within the price structure and offer Free-shipping so that there is no shipping item charge added and this can be difficult if you are shipping world-wide.

Other than this I'm thinking that there could be a second inclusion of a promo-code that can be applied and alerts you of the transaction. I think that you may have to think something like this through but undoubtedly a work-around rather than a front end solution.
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Stefan, Official Rep

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Hello Chris

Gop is right on this. I'm sorry we don't have better news for you at this stage.

But from my experience I have never seen a business where coupon codes apply to the shipping costs of an order as well unless the discount is "free shipping" only. I think this is because you as the seller are giving a discount on your products, not on the shipping. Shipping is always an extra cost for you that you will need to consider and calculate even if you offer free shipping, and the carriers will always charge you the same shipping costs, no matter if you offer your customers a discount or not.

So I believe it's legitimate to say that coupons will not apply to shipping costs, and if necessary, you can share the reasons with your customers to inform them and to ask for their understanding. Or you follow one of Gop's suggestions above.
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chrisdhassan

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Alright, thanks for the info, looks like I will have to think of a workaround.

As usual, thanks for the fast response!

Chris