custom domain expired?????

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  • Updated 6 years ago
I renewed my site timcannons.com at the start of this month but I have just recieved this email (below) Why? In "my yola" under "domains" it says that it doesn't expire, as I expected, until next year. Also the site seems to be working fine.

Hello Stephen,

Your unique custom domain name(s) have expired:
Domain name Expiration Renewal Price

timcannons.com 2013-02-05 £7.95 GBP

Your Custom Domain(s) have expired and your grace period has ended. Your website is now offline and your customers cannot find you. Since we could not hold your domain name for you any longer your domain name could be purchased by anyone. To get your site back online you will need buy your domain.

If you would like more information, please visit our Help Topics or Community Support

Sincerely,
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Create My Website

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  • confused

Posted 6 years ago

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Stefan, Official Rep

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Hello Stephen

I've checked your Yola account, and everything about your domain timcannons.com seems to be fine as you expected. This domain was registered for two years, so there will be no need to renew it now.

Can I please ask you for a favour? Please forward us this e-mail, and add the note that you registered your domain for two years. It seems that something in our system didn't understand the two-year registration period. Please send your e-mail to support@yola.com. Thanks a lot!

If anything odd should happen, such as your website going offline, please let us know, and we'll solve the issue as soon as possible.