custom domain name upgrade not showing up?

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  • Updated 7 years ago
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Hi, I just published my first yola site yesterday, as a free site at www.sweatereyes.yolasite.com
I decided quick that I would prefer to have my own custom domain, so clicked "get a custom domain" (under my current domain near the top left of my site manager). I went through the entire process, and paid for www.sweatereyes.com through paypal (the charge is visible in my paypal account), but I can't seem to figure out how to apply it to my website? I've done searches on here, and found to look for advanced domain settings in my site manager but I can't find it anywhere. I already tried to re-publish the site, and it does successfully, then brings me to the page offering me to pay for my own custom domain... but I already have?
I'm so confused. :(

EDIT:::
So I double checked my Paypal account just now, and now instead of saying approved, it says that my transaction with Yola is pending.. I'm assuming that this is why I can't figure this out. Why is this transaction taking so long to go through? When should I be able to upgrade my domain?
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Katie Vanderhaeghe

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Posted 7 years ago

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Jackie

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Hi Katie,

Thank you for bringing this to our attention. I have located your pending payment, and I have credited it to our account.

The domain is now registered to you, and you will be able to publish your site to your custom domain. Just click the green "Publish to the web" button in the Sitebuilder and follow the instructions.

I hope this helps!
Thanks,
Jackie
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Katie Vanderhaeghe

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Thank you! I figured the rest out, and its up and running! So happy.