Customer details not coming thorough on order form in email.

  • 1
  • Problem
  • Updated 7 years ago
  • In Progress
Hi my website is www.pictureplaynz.com I am using the order form application and I have had previous order forms come through fine but my last one has come though without most of the details in the order form in my email. This is frustraiting because I can't tell who the customer is or their email to contact them. It isn't very good for business. Is there anyway you can recover the form?
Photo of Jasmine Marrett

Jasmine Marrett

  • 16 Posts
  • 0 Reply Likes
  • frustrated

Posted 7 years ago

  • 1
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello Jasmine

I have just sent you an email when I received this notification. I had suggested that perhaps the person filling out the form did not do it correctly as you have received the others without any problems.

I also suggested using a form that offers mandatory fields for your contact information to be sure to catch all the pertinent details. Wufoo.com may be a good alternative to what you currently have. We have a tutorial on adding Wufoo forms here.

I hope that info helps!