Customers Ordering

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  • Problem
  • Updated 5 years ago
  • Solved
Please assist with my online store. I see unfinished orders. Some in gray, some in white. I check my paypal and their hasn't been any deposits from customers. I recently went in to see that I had my paypal email put in correctly so when customers paid, it would get deposited into my papypal. I had everything correct except for a space between yahoo. com so I recently changed it. What is going on and why don't I see $. What's the gray and white behind customers orders mean? I need help this could hurt my business. I recently switched hosts. Other host, no issues and very easy.
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becks1979

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Posted 5 years ago

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Stefan, Official Rep

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Hello becks1979

We're looking into this issue, and will come back to you as soon as we have any news. Thank you for your patience.
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Stefan, Official Rep

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Hello becks1979

When I view your Online Store page in your My Yola today, I can see three orders, and when I click on "See all orders", I can see these exact three orders in your list of orders. They're all marked as "accepted" for payments, so it seems that these orders are no longer in an unfinished status except for your delivery.

Can you please clear cache and cookies of your browser, and retry viewing your orders? Please let me know how that goes.
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Stefan, Official Rep

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Sorry becks1979, I may have been too quick. I can still see a couple of unfinished orders under your "Unfinished Sales" tab (Advanced Options > Sales > Unfinished Sales).

The 'Unfinished Sales' page in your Yola Online Store control panel lists all the ordering attempts when the customer did not complete the payment for an order, including the cases like:
  • returning from checkout steps back to the shop to add or review their cart

  • customer has changed his/her mind on the whole idea of buying something

Each line in the unfinished sales table contains short description of an order (date, total cost, payment method, cart contents), a customer email (so you can contact customer to find out why s/he hasn't finished the order) and the 'Place this order' button. When you click that button, the selected order is placed in the regular orders list, it is marked with a 'Queued' status and the order notifications is sent to a customer (like for the new orders). But, of course, Yola Online Store doesn't automatically charge a customer credit card in such a case, i.e. you will need to charge a customer manually. It is also important that an unfinished order does not lock the items bought – the stock quantities are only decreased as soon as a complete order gets a 'Queued' or 'Accepted' status.