default banner image is GONE.

  • 1
  • Problem
  • Updated 9 years ago
  • Solved
when i create a new page or edit a current page, the default banner image doesn't load properly. this problem occurred about 2 days ago. i think there's a bug in the recent introduction of banner and background features.
This one is wrong:

the url is http://chinaonlinemuseum.com/calligra...

This one is right:
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Ebruce

  • 29 Posts
  • 1 Reply Like
  • frustrated

Posted 9 years ago

  • 1
Photo of jeremy

jeremy, Employee

  • 1349 Posts
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Hi there Ebruce,

I am sorry you are having this problem. We are currently looking into it and will hopefully get back to you soon.
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jeremy, Employee

  • 1349 Posts
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Hi Ebruce,

Are you able to change the banner at all or set it to default?

You can set it to default as follows:
1. Open the page in the Site Builder.
2. Click directly on the banner image. This will cause the banner image menu to display.
3. Click on "Use Default".

If you are not able to do this, please let us know.
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Connor McCarra, Champion

  • 944 Posts
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Hey Jeremy,

Not working for me wither. I can't see the 'use default' button. I thought when I forst saw this problem, that they could fix it by clicking on 'use default' button in file manager like before but it's not there anymore?
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Marije, Official Rep

  • 4636 Posts
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Thanks Connor - could you let me know which one of your sites has the problem so that we can get engineers to take a look...
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Connor McCarra, Champion

  • 944 Posts
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It doesn't matter to me I was only trying to re-create Ebruce's problem, I'm never gonna use the style!
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Marije, Official Rep

  • 4636 Posts
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Oh ok :) It does sound like a bug, so I was keen to investigate!
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Ebruce

  • 29 Posts
  • 1 Reply Like
Hi Jeremy,

the banner doesn't load, and I'm using the default one for these pages.
i tried some other styles. it seems that only the three "Emerald" styles don't work.
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Marije, Official Rep

  • 4636 Posts
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Hi Ebruce,

Would you mind send an email to us (support@yola.com) so that we can get the problem fixed. Please include your site's URL or the login email address you use on Yola.
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Ebruce

  • 29 Posts
  • 1 Reply Like
hi Marije,

I just sent an email to support@yola
Thanks!
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Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Thanks Yibo, it has been received :)
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jeremy, Employee

  • 1349 Posts
  • 90 Reply Likes
Hi there All,
The Emerald Style bug has been fixed. Could you please check your sites and confirm this. (if it doesn't work at first please try clearing your cache )
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Ebruce

  • 29 Posts
  • 1 Reply Like
yes it's working now. Thanks!