Delayed updates within File Manager

  • 1
  • Problem
  • Updated 8 years ago
The File Manager is taking 16 hours or more to update files after changing. Renaming is hit and miss and old files stay online even though they have been pulled from the File Manager.

This is based on a group of images within the one folder. previously this has been reported and allegedly fixed so that this doesn't happen with an expected delay time of 30 minutes to refresh.

What's wrong?
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petercsea

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Posted 8 years ago

  • 1
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jeremy, Employee

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Hi there Petercsea,

Apologies for the delay. I have been consulting with our engineering team with regards to your delayed updates.

They are unable to replicate your problem at present and we suspect it is an upstream proxy with an aggressive caching system. I really wish we had a quick fix for this but as it is not being experienced by any of our other users there is very little we can do to remedy the problem.

I am sorry for the inconvenience. If there is any more information you can send to us we can look into it further.

Jeremy.
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petercsea

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Hello Jeremy,

I hope that this answers the question but when I run it through traceroute there aren't many hops that are out of the US??

There's certainly no aggressive proxies over here. They just don't use the space that way unless your acting "les majeste"

Just adding to that I am pretty sure that's not the answer as I can add a new post and it's up immediately or if I edit text in an older post it's effective immediately. So that's a strike.
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petercsea

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Finally it appears as they're through. 21 hours.
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Sanja, Official Rep

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Hello petercsea

I'm glad to hear that the updates have finally come through. Thanks for letting us know and we'll continue to keep an eye on this.