Deleted account - refund?

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  • Updated 7 years ago
  • Answered
Hello! I enjoyed using Yola, but since it doesn't have MySQL and PHP it didn't quite meet my needs. I deleted my silver account, will I be able to get money back? Also, will the domains that I registered from yola be deleted? I won't be charged any further in the future right? Thanks!
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Joyce

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Posted 7 years ago

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Brianna

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Hi Joyce,

Thanks for your message. I recently responded to your support emails in regards to this matter. Please allow a bit of time for our Payments Department to look into this with you. They will respond to your support email within 48 hours.

Cheers!
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Joyce

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Hi Brianna, thanks for your response! I don't recall having sent any support emails, so hope you don't refund the wrong account. My email should be viewable by you from my forum profile. Thanks!
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Brianna

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Hi Joyce,
Thanks for the update. Would you mind shooting us an email at support@yola.com with information of the account you would like refunded? I will make sure it finds it's way to our Payments Department! I must have received an email from a different Joyce at the same time as when you posted on here! Thanks!