Deletes all my inputs

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
Hi Team!

- I am entering photos and editing a page on my website and after an hour it blanks and cancels out all my inputs...annoying! Please ensure it does not happen again-first time for a fault, but still worrying.

Thanks Andrew
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Andrew Clark

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  • anxious

Posted 6 years ago

  • 1
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Justine

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Hi Andrew,

That does sound very frustrating and strange.

Are your changes being cancelled even after you have saved them? If you don't mind sharing your URL with us, and the name of the page you are working on, we'll be happy to look into this!
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Andrew Clark

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Thank you Justine,

It has not repeated itself but after an hour of inputs Yola flasheed the screen, went blank and deleted all inputs. Therafter I saved every photo and editorial individually but not ideal. If it re-occurs then I will be annoyed...but for now, let's hope it was an internet surge!

However, there is a consistant problem in that it takes three (3) submissions to publish everytime and even after that often the page will not show the new edit.

Nevertheless, the clarity, general set-up and value is exceptional from Vola and we see this as a minor blip-for now.

Kind regards,

Andrew
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Andrew Clark

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No we've just tried more photos and editorial upload and the whole site has crashed-gone 'blue-blank' again...and lost all our data. Again. Another hour's work! Unhappy.

This reply was created from a merged topic originally titled
BLUE BLANK.
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Andrew Clark

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The website will no longer accept anyything to be uploaded without deleting it all.

Tried saving anything and it froze the page and went 'blue-blank'...again.

Urgent need for rectification please as tonight's deadline was lost-twice.

I currently cannot use the facility at the moment least of all recommend the service to others who are keen to see.

This reply was created from a merged topic originally titled
Blue Blank and data deleted again.
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Laura Thomas, Social Media Coordinator

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Hi Andrew,

I'm sorry to hear this problem is ongoing. In your other threads that I merged here Gop asked some questions that would be helpful in troubleshooting this, mainly, what file types are you trying to upload and what are their sizes?

Also, I see you have two websites associated with your account. Can you confirm if this is happening on both sites or just one? If it's only one, which site is it occurring on? Is it a specific page? As much information as you can provide will assist us in working through this with you.