Did I sell Something??

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  • Updated 7 years ago
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I just got an email saying there was a form submission on my yola site. However, there was no information in the email and no links to where the information might be. Can anyone help me? Thanks
Photo of Paul


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  • hopeful?

Posted 7 years ago

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Photo of Brianna


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Hi Paul,

Thank you for your email. If you have received a blank form submission in your email, there are two reasons you may have received it. Please know that both reasons are really nothing to worry about. Here is what they are:

1. If when you receive a form submission to your email you see the form fields such as "Name:", "Address:" etc. but there is no information added to the fields from the form submitter, this is because the form has been submitted blank with none of the fields having been filled in. This is something that will happen and cannot be avoided as sometimes people will just submit your form without filling anything in.
2. If when you receive the submitted form there is absolutely nothing in the form submission such as field names, information etc., this is due to a spam bot. This is another thing that is difficult to combat.

I hope this helps to clear things up for you. I am confident that if a customer had filled out any of the fields, it would appear on the form submission email you have received.
Photo of Paul


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Hi Brianna, The thing is, there was no form, blank or otherwise. Just this:



dateWed, Feb 23, 2011 at 7:16 AM
subjectMENU Submission Received
unsubscribeUnsubscribe from this sender
Images from this sender are always displayed. Don't display from now on.
hide details 7:16 AM (6 hours ago)

You received a MENU submission from Smoking Pig BBQ Company:

Click on your choice.Three Meat Combo $13.75 Choose Three (includes Cornbread and a Side) 2 Ribs, Chicken Leg Quarter, Louisiana Hot Link, 4 oz Pulled Pork

You received this form submission from your site powered by Yola.com.
If you need help with your form, please contact customer support.


Is it just spam/bot? Thanks
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

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Hi Paul,

Yes a submission like that does look like a spam bot. Frustrating, we know, but you can just delete it.