Difference between published and builder sites as displayed.

  • 1
  • Problem
  • Updated 6 years ago
  • Not a Problem
Have been seeing discrepancies between the published version and the sitebuilder version for the last several hours.

Here's the screen captures rather than trying to explain.



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Gop

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Posted 6 years ago

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Laura Thomas, Social Media Coordinator

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Hi Gop,

I do see that some of the images don't seem to have been updated, is that correct? Was there just a lag or is the problem persisting?

I wasn't able to reproduce in a couple of my sites but none of mine are as image heavy as yours, so I wonder if that could be the connection.
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Gop

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Persisting for hours.
The images are approx 30 Kb each.

Unaware of any secondary caveat for image loads on published sites. !!!!!
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Gop

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These images other than 2 are hosted on another yolasite and are thus linked to the current custom domain. So I think i can say that it is all in-house?
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Gop

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Laura,

Just to follow up. i moved the images across to the domain's site's File Manager and this instantly brought the images on-board in the published site. Wondering if you can follow-up with the issue of images hosted on another yolasite sub-domain? Thanks. Gop.
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Laura Thomas, Social Media Coordinator

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Hi Gop,

Scratch my last reply. I checked with a colleague and learned something new! You can link to an external File Manager but the site needs to be published. This was news to me, so sorry for the confusion!

Was the File Manager you were pulling images from associated with a published website?
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Gop

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Why was this marked "Not a problem" ?
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Laura Thomas, Social Media Coordinator

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Hi Gop,

There is not a way to use files associated with the file manager of an unpublished site. That said, the Sitebuilder is working as designed, so we marked the topic as not a problem. I do realize it's not functioning in a way that you would like and thus it's still problematic for you and I am sorry about that. If you prefer, I can change this to a question and mark it as answered.
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Gop

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Hi laura,

It really isn't answered.

When i see "Not a problem" in such a case it means to me that it is finished with but it isn't from my perspective. Maybe I'm not understanding the explanation. I was ready to let it just ride but truly it doesn't seem to be a comprehensive answer and gives me the feeling that I'm not communicating something here.

I'll just review:

The sitebuilder of the intended site is showing the linked images from another site well. I can see them as soon as I add the code and save in the sitebuilder. This is not in the preview mode it is strictly in the builder mode. It is taking the images from a second site file manager. Then I publish this to a domain and that's where it loses many of the images. The sitebuilder is aligned with the published site as it would be normally.

If, as mentioned, the cached images drop out of wherever then I think it would also mean that the site-builder wouldn't be able to find them; yet it can.

This fact seems to be overlooked or I'm not understanding the explanation.

PS That last two sentences sounded very patronising.
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Sanja, Official Rep

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Hi Gop,

I'm sorry that we seem to be going around in circles here. I think it would be very helpful if we can see the URLs you're using for your images. If you don't feel comfortable to share this here, please can you send them via email? I think this will help us to better understand what is happening.
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Gop

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I'm simply using the URL's of the previously published site's images. Not the sitebuilder's URL's: <img src="http://{site-address}/resources/{folder}/{secondary folder}/{image-name}.jpg">
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Gop

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Hi Sanja,

Any update on this?
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Gop

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No it doesn't Sanja :)

The sitebuilder pulls in the images but when I publish they are not all there in the published site from which the sitebuilder generated. The sitebuilder is consistent the published is not.

So:

Sitebuilder pulled in images.
Published to web-site: whatever.com. Images tend to be lost.
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Gop

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Anything further on this?
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Laura Thomas, Social Media Coordinator

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Hi Gop,

Sanja is on leave at the moment and it's possible I don't fully grasp the situation but from what I understand, what you are experiencing is expected behavior. We do not support images functioning in a file manager for an unpublished website. If some do work, we believe it is due to cacheing. As this is expected behavior, we will not be pursuing this further. I understand that this means you cannot use the file manager for your old website as an image host as you would like and I'm sorry to say I do not have a work around for you if you are unwilling to publish the website again. Would you consider publishing the website with a placeholder page but removing the pages with duplicate content in order to utilize the site as a host for your images?
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Gop

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Thanks Laura,

It seems that you are translating what I am saying in the complete opposite.

What I am saying is the sitebuilder is picking up the images perfectly. See the screen shots. When it publishes it is losing them.

The statement back that is being made is that the sitebuilder won't pick up the images reliably but it is! It's the subsequent published site that loses them.
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Nathan, Champion

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Hey Gop,

I think you may already understand this, but if the image you're linking to is hosted on a file manager of an unpublished site, it will not work since there is no domain name that the website is published to.

I'm pretty sure the site builder doesn't pull in images, as it is still your browser displaying the image and requesting the image from the URL that is provided. The images are most likely cached in your browser. No one else will see the images unless they are cached in their browser as well.

It does seem a bit odd though that the site builder is still displaying the images but the published site isn't. This isn't Yola's fault though. This is out of their control.

Perhaps the image is displaying in the site builder properly but not the published site because it's at a different URL. I've never seen something like that where a cached image displays on one website but not the other, but I believe it is possible.

Basically right now those images in the file manager on the unpublished site aren't on the internet (they're still hosted on Yola's servers but aren't accessible on the internet) because the website isn't published.

Have you tried clearing your cache? If you didn't, after you do the images hosted on the unpublished website should be broken as they aren't actually available on the internet.