If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Diane from our support team replied to you yesterday to explain the charges. I am sorry you did not receive her response. Please check your spam folder to see if it got routed there.
I apologize for any confusion. In the screenshots the first amount is for your domain and the second is for your hosting package. They are two different subscriptions which is why the price differs. However, both amounts are correct.
Please reply to Diane's email if you have further questions or need further assistance.